Shipping policy

At Poketore, we are committed to providing a safe, reliable, and transparent shipping experience for all customers. We carefully prepare and package each order to help ensure that your hobby and collectible products arrive in excellent condition.

1. Order Processing Time

All orders are processed after payment confirmation.

Our standard processing time is:

  • Processing time: 1–3 business days

During high-demand periods, holidays, promotions, or limited-stock releases, processing times may take slightly longer.

Orders are not processed or shipped on weekends or public holidays. Processing will resume on the next business day.

Before shipment, each order is reviewed and prepared to ensure the correct items are included.

2. Shipping Methods and Delivery Times

Shipping times depend on the destination and shipping method selected during checkout.

Estimated delivery times:

  • United States: 3–6 business days after processing

  • International Orders (if available): 7–20 business days after processing

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to:

  • Carrier delays

  • Weather conditions

  • Holidays

  • Customs processing (for international orders)

  • Incorrect or incomplete shipping information

Poketore is not responsible for delays caused by circumstances outside of our control.

3. Shipping Costs

Shipping costs are calculated automatically during checkout based on:

  • Delivery location

  • Package size and weight

  • Available shipping options

The final shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available.

Please allow up to 48 hours for tracking information to update after shipment.

If you do not receive your tracking information or have questions about your order, please contact us.

5. Shipping Address Accuracy

Customers are responsible for providing accurate shipping information at checkout.

Please verify:

  • Full name

  • Street address

  • Apartment/unit number (if applicable)

  • City

  • State/Province

  • ZIP/Postal code

If an order is shipped to an incorrect address due to customer-provided information, additional shipping costs may apply for reshipment.

6. Lost, Damaged, or Missing Packages

We take care when packaging every order. If your package arrives damaged or you believe your package is missing, please contact us as soon as possible.

Please provide:

  • Order number

  • Photos of damaged packaging or product (if applicable)

  • Description of the issue

We will review the situation and work with you to find an appropriate solution.

7. Collectible and Hobby Products

Many products sold by Poketore are hobby and collectible items. Some products may have limited availability due to stock quantities.

Product descriptions, images, and condition details are provided to help customers make informed purchasing decisions.

Please review all product information carefully before placing your order.

8. Contact Information

If you have any questions regarding shipping or your order, please contact us:

Poketore

Email: contact@poketore.shop

Phone: +1 (479) 345-1674

Business Address:

269 Horizon Circle
Tukwila, WA 98007
United States