Free shipping

Free Delivery

FAQ

SHIPPING

Standard delivery usually takes 1-3 business days (Monday to Friday) after processing. You will receive a tracking number once your order has shipped, so you can monitor its progress.

Returns and Refunds


You can return items within 30 days of receiving your order. The item must be unused and in the same condition as when you received it, and in its original packaging. Please note that we do not offer free return labels.

  • Can I return used items?
    Unfortunately, for hygiene reasons, we cannot accept returns on used items.
  • How long will it take to process my return?
    Refunds are processed within 3 business days after we receive the returned item. Please note that it may take up to 8 days for the refund to show in your account, depending on your bank.
  • Do I have to pay for return shipping?
    For defective or damaged items, return shipping is free. If you are returning an item due to a change of mind or unwanted order, you will be responsible for the return shipping costs.
  • How do refunds work?
    Once your return is processed and approved, a refund will be issued to your original payment method within 3 business days. The time it takes to appear in your account depends on your bank, and it may take up to 8 days.

For more details, check our Returns Policy or contact us

Category

You can contact us through our contact page! We will be happy to assist you.

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Title

Customer Reviews - Poketore

What Our Customers Say

Real reviews from Poketore customers

★★★★★
4.9/5 (312 reviews)
A

Alex Carter

Verified Buyer • 4 days ago

★★★★★

"I ordered a Scarlet & Violet Booster Box from Poketore and it arrived perfectly sealed. The packaging was excellent and I even pulled an ultra rare card! Definitely ordering again."

Purchased: Scarlet & Violet Booster Box
M

Maria Lopez

Verified Buyer • 1 week ago

★★★★★

"The Elite Trainer Box was authentic and arrived much faster than expected. Great prices, excellent customer support, and secure packaging. Poketore is now my favorite Pokémon shop."

Purchased: Pokémon Elite Trainer Box
R

Ryan Chen

Verified Buyer • 2 weeks ago

★★★★★

"Bought several booster bundles and every pack was factory sealed. Everything was authentic and shipped with great care. Highly recommended for collectors."

Purchased: Pokémon Booster Bundle
S

Sophia Williams

Verified Buyer • 3 weeks ago

★★★★★

"I purchased a Premium Collection Box and it exceeded my expectations. Everything was in mint condition and the cards were beautiful. Excellent shopping experience."

Purchased: Pokémon Premium Collection Box
J

James Wilson

Verified Buyer • 5 days ago

★★★★★

"Fantastic store! My Pokémon Collector's Chest arrived in perfect condition with secure packaging. Great communication and quick delivery. I'll definitely shop at Poketore again."

Purchased: Pokémon Collector's Chest
E

Emma Brown

Verified Buyer • Yesterday

★★★★★

"I was looking for authentic Pokémon products and Poketore delivered. The booster packs were genuine, shipping was fast, and customer support answered all my questions. Highly recommended!"

Purchased: Pokémon Booster Packs