At Poketore, we offer pre-order opportunities on selected hobby and collectible products. Pre-orders allow customers to reserve items before they become available or before new inventory arrives.
Because collectible products may have limited availability and changing release schedules, we created this policy to provide clear information about how pre-orders work.
Please read this policy carefully before placing a pre-order.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that is not currently available for immediate shipment but is expected to become available at a later date.
By placing a pre-order, you are reserving the product in advance and agreeing to wait until the item becomes available before shipment.
Pre-order products may include:
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Upcoming hobby releases
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Collectible products
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Limited availability items
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Products awaiting inventory arrival
2. Payment for Pre-Orders
Payment is required at the time the pre-order is placed unless otherwise stated during checkout.
Your payment confirms your reservation and allows us to secure inventory for your order.
Your order will not be shipped until the pre-order item becomes available.
3. Estimated Release Dates
Release dates shown on our website are estimates provided based on available information.
Release dates may change due to circumstances such as:
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Manufacturer delays
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Supplier delays
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Production changes
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Shipping delays
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Inventory availability
Poketore will make reasonable efforts to update customers if significant changes affect their pre-order.
4. Shipping of Pre-Order Items
Pre-order items will be shipped after the product becomes available and arrives in our inventory.
If your order contains both in-stock items and pre-order items:
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Your order may ship together once all items are available.
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Separate shipments may require additional arrangements or shipping costs.
If you have questions about combining shipments, please contact our support team before placing your order.
5. Pre-Order Cancellations
If you wish to cancel a pre-order, please contact us as soon as possible.
Cancellation requests may be accepted before the order enters the fulfillment process.
Once a pre-order has been prepared for shipment, cancellation may no longer be possible.
6. Pre-Order Refunds
If Poketore is unable to fulfill a pre-order due to circumstances such as product cancellation, supplier issues, or unavailable inventory, customers will be notified and eligible payments will be refunded.
Approved refunds will be issued to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider.
7. Returns for Pre-Order Products
Pre-order products are subject to our standard Return & Refund Policy.
To be eligible for a return:
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The item must meet our return requirements.
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The product must be returned in the required condition.
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Original packaging and included items must be maintained when applicable.
For collectible products, opened, used, or damaged items may have limited return eligibility.
8. Limited Quantity Products
Many hobby and collectible products are produced or supplied in limited quantities.
A pre-order does not guarantee unlimited availability. Pre-order opportunities may close once available inventory reservations have been reached.
If a product cannot be fulfilled, Poketore will contact affected customers.
9. Product Information
We provide product descriptions, images, and details based on the information available at the time of listing.
Final products may have minor differences due to:
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Manufacturer updates
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Packaging changes
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Design variations
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Product version differences
10. Contact Information
If you have questions about a pre-order or need assistance with your order, please contact us:
Poketore
Email: contact@poketore.shop
Phone: +1 (479) 345-1674
Business Address:
269 Horizon Circle
Tukwila, WA 98007
United States
Thank you for choosing Poketore and being part of our collector community.